1. Gravenhurst plumbing supplies and installs HeatLine
2. Call us today 705.687.3402 ext 1 or email@example.com
3. Does a 240 volt system use less power than a 120 volt system?
NO. It is the power rating or output that determines power consumption not the voltage.
4. If the power fails do I have to reset the unit?
NO. The unit will come back on automatically as soon as the power is restored.
5. Do Heat-Line products have to be buried?
NO. As long as the pipe is insulated it does not need to be buried. Heat-Line offers closed-cell, self-sealing polyethylene insulation sleeves for water supply line applications. Other insulations are available upon request.
6. How do I protect my pump?
We suggest you build a pump house, insulate the inside and install a small heater or two light bulbs. Place a heat retainer or “heat sink” such as a large rock, piece of steel or cast iron to help maintain heat longer during a power failure. Paladincan also be applied to the pump casing for additional protection.
7. Do you have a product to freeze-protect sewage pipes?
Yes. For sewage application we recommend Paladin or EXT5R, an external pipe freeze protection product. For pipe diameters of 2″ or less, a single run of heating cable is sufficient. For larger pipe diameters we recommend a dual trace at the 4 O’clock and 8 O’clock position (longitudinally) to supply an adequate amount of heat.
8. Can you internally trace sewage pipes?
Heating cables are not approved or recommended for internal tracing of sewage pipes. Heat-Line suggests using Paladin or EXT5R, an external pipe freeze protection product.
9. Is a thermostat required on Heat-Line products?
A thermostat is not required to maintain temperature control. However, depending on system applications, or where automatic operation is preferred, a thermostat can be used to switch the system on and off to help conserve power or to duty cycle the system. Thermostats can substantially increase energy efficiency.
10. Can the system be insulated to increase efficiency?
YES. These systems work best when completely insulated, without concern of over heating. Insulation on exposed pipes is essential in severely cold weather. A comparable analysis: a well insulated home maintains heat much more efficiently than an uninsulated home.
11. How much power is consumed with Heat-Line systems?
Heat-Line products are self-regulating heating cable systems which deliver as much power as required at any time to maintain the water from freezing. Depending on the product selected, Heat-Line products can use as little as 0.5 watts per foot or as much as 9 watts per foot in sever temperatures.
12. Does the unit shut off when not required?
NO. Unless you use a thermostat the unit will always consume power when plugged in. The system should be unplugged or shut off when not required and tested each year before use.
13. What is the difference between EXT5R and EXT3T?
Both heating cables are self-regulating; direct earth burial approved. EXT5R is 5 watts per foot and EXT3T is 3 watts per foot. EXT3T is approved for contact with organic or inorganic materials, while EXT5R is not.
14. I am on town/municipal water. What should I use?
CARAPACE is a system designed specifically for municipal or town water applications or high pressure systems. These applications are also subject to “water hammering” effect. CARAPACE is approved for such applications.
15. I have a constant pressure system unit, what system should I use?
CARAPACE is highly recommended and should be used with this type of system. Constant pressure systems, also known as mass control systems can operate at high pressures. CARAPACE is designed for this intended use.
16. Does Heat-Line have a system for Off-Grid Applications?
Yes. Heat-Line has a new product on the market called Kompensator for off-grid and other types of applications. Kompensator is a 12 volt and 24 volt self-regulating heating cable system. These systems are generally custom manufactured to suit. Kompensator is also for many other applications such as transportation vehicles, condensate freeze protection, oil lines, hydraulic hoses, and pumps.
17. What is Heat-Line and Retro-Line?
Heat-Lines are used to freeze-protect polyethylene water supply pipes from the inside. Heat-Line comes complete with the pipe for new installations; Retro-Line is less the pipe for existing pipe systems. Also see CARAPACE
18. What lengths and pipe sizes are available for Heat-Line and Retro-Line?
Heat-Line systems are available in 1″ or 11/4″ CSA, 75 PSI polyethylene pipe and is available in lengths from 10′ to 250′ for 120 volt systems or 10′ to 300′ for 240 volt systems.
Retro-Line systems are available to fit 3/4″, 1″, 11/4″, 11/2″ or 2″ CSA approved polyethylene pipe and is available in lengths from 6′ to 250′ for 120 volt systems or 6′ to 550′ for 240 volt systems.
19. If the water line loses pressure and drains while the system is powered will the heater damage the pipe?
NO. Heat-Line and Retro-Line can be used in dry pipe applications, such as drain back or sump pump systems and will not damage the pipe in most applications.
20. Can Heat-Line be installed in the winter?
YES. Just plug in the system while still in a coil, cover with a tarp and let the system warm up. This makes the pipe easy to unroll. Insulate for the remainder of the winter and bury if desired in the spring.
21. If my water supply line freezes during a power failure will it damage the cable in the pipe?
NO. Experience has shown that the heating cable will not be damaged if frozen, in some applications it is possible that the pipe could split. Heat-Line advises that the system should not be allowed to freeze purposely, when installed properly it will cost very little to maintain the pipe from freezing.
22. I have metal couplings and elbows in my existing water supply line, should these be replaced?
YES. All metal fittings and elbows which the heating cable passes through need to be replaced with radius bends or 3G Philmac fittings, furnished by Heat-Line so rough burrs will not damage the cable. Metal coupling can be used provided they are known to be smooth.
23. Should I replace my existing water supply pipe?
Only if the pipe is old, or not up to CSA standards. Heat-Line uses only CSA approved pipe. If the pipe is buried and is known to be in good condition it may be fitted with Retro-Line. This can prevent unnecessary excavation.
24. What is Paladin?
Paladin is an external freeze protection system designed to go on the outside of metallic and non-metallic pipes including sewage pipes. Paladin is also a roof and gutter de-icing system and can be used with EDGE-CUTTER.
25. Are serpentine or saw-tooth configurations necessary for roof de-icing?
NO. Heat-Line developed EDGE-CUTTER as a clean and visually appealing, long lasting roof de-icing system.
26. What is EDGE-CUTTER?
EDGE-CUTTER is an aluminium channel flashing designed to prevent ice build-up, icicles, or ice dams on the roof edge. It can be used with various roofing products such as asphalt shingles, aluminium, steel and even slate.
27. Can you use EDGE-CUTTER on a metal roof?
YES. EDGE-CUTTER channel flashing can be used on a metal roof. Heat-Line recommends the flashings be ordered with a 6 mil urethane membrane which would be factory installed directly onto the flashing to prevent galvanic oxidation and corrosion between dissimilar metals.
28. Is the EDGE-CUTTER only used for the leading roof edge or can I use in up on my roof or in the valleys?
EDGE-CUTTER can be used in courses on your roof if desired and in valleys. Heat-Line offers flat and angled EDGE-CUTTER channel flashings to suit different application requirements.
29. Are the aluminum EDGE-CUTTER caps available in different colours to blend in with the roof?
The EDGE-CUTTER caps and flashings can be painted to match the exact colour of roofing materials if desired.
30. What is CARAPACE?
CARAPACE is a high performance, professional product designed to provide energy efficient municipal and domestic water pipe freeze protection. CARAPACE offers a more reliable, cost-effective alternative to blasting and excavation. CARAPACE is an excellent product and the only one we recommend for use with constant pressure water supply systems. It is also available in rural pipe dimensions for any rural pipe requirement.
31. Can I install CARAPACE?
Heat-Line recommends CARAPACE be installed onsite by a qualified trades person as it is a high performance, professional product with cut to length capability. It is also now available as a factory finished to length system, that simply plugs in to the power supply.
32. What is ArcticVent?
ArcticVent is the only approved solution to freeze protect plumbing vent stacks. They are installed where ventilation ice blockages occur due to rising condensation in prolonged freezing temperatures.
33. Why is ArcticVent only available in a 3″ diameter version?
Plumbing stacks are static vents. Many building codes in Canada and the United States were created many years ago. Rules have been adopted and large diameter plumbing vents have been installed for years in cold climates, in an ineffective effort to slow the freezing process. ArcticVent was designed as a high performance product to entirely prevent freezing while being extremely energy efficient. There is no longer the need for oversized plumbing vents as a 3″ ArcticVent will not freeze and will provide excellent static ventilation.
34. Is ArcticVent only used in the high Arctic climates?
NO. ArcticVent was developed by request of the Nunavut Housing Corporation to solve a freezing problem in the Arctic territories. ArcticVent can be installed in many other regions to prevent plumbing vent blockage.
35. What is Kompensator?
Kompensator systems are 12 volt and 24 volt self-regulating heating cables designed for use with off-grid (solar and wind) freeze-protection applications. Kompensator systems are also used in the transportation and mining industries as they are compatible with power train engine electrical systems.
h e a t – l i n e . . .
“The most advanced freeze-protection systems you can buy!”
If you have any questions about our products, we invite you to call anytime.