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Testimonials

What Our Customers Are Saying

Gravenhurst Plumbing, Heating & Electric is excited to hear and share with you what our customers are saying about us. Customer feed-back provides us with the tools we need to grow in the right direction and maximize on what we are doing right for our clients. Here are some of the questions we have asked and received answers to.

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I highly recommend the services at Gravenhurst Plumbing and Electrical. For both my plumbing and air conditioner needs this summer, their professionalism and quality work was second to none. From the initial quotation to the completion of work and invoicing, the experience was courteous and fair. As a cottage owner I trust this service and will continue to call them!

5 Stars! via Google Reviews

Kelley (2018) 


Returned from vacation to find that our home on the lake had no water. It was a Sunday. Joe and Brian arrived promptly on the Monday to assess the situation and order the parts and by Tuesday, our new submersible pump went into the lake and just like that, we had water. The office staff member, Janine answered all of my questions and the workmen were happy to labour even in the pouring rain. They even agreed to use our boat in order to save them from using theirs and charging for it. I am very happy with the service I received from all levels working with this company and will not bother to read the reviews and check out Gravenhurst Plumbing and Heating again. I'll just make the call. Thanks Ryan, I really appreciate your time and energy especially since its Muskoka in the summertime when companies are at their busiest.

5 Stars! via Google Reviews

Lissa (2018)

We recently purchased a Fujitsu Halcyon ductless HVAC system from Gravenhurst Plumbing. It is all that we hoped for and much more! Ryan and the installation crew were very professional, knowledgeable, cheerful and timely. Great work!!

5 Stars! via Google Reviews

Kathie (2018) 

The entire process was great, from consultation to installation of our new furnace and heat pump. The crew was courteous and answered all our questions. Based on our experience, we wouldn't hesitate to recommend these folks.

5 Stars! via Google Reviews

Brian  (2018)

Hi Ryan,

The AC is great.
The installation went according to plan and the installers did a tidy job.
Thanks for setting us up, and following up.
Happy Thanksgiving,

5 Stars!

Tom (2018)

I would like to take the opportunity to say how great your employees were.  Everyone was very friendly and professional.  They did a great job and caused no inconvenience to us at all.  They were terrific and I have told several coworkers of how impressed I was by the quality of service. 

Wishing you a great Thanksgiving 

5 Stars!

Jane (2018)

Ryan:  I wanted to say how very pleased we are with the A/C unit.  Right from my first phone call, I have received exemplary attention and service.  The installers were prompt, neat and very helpful.  Your on-line payment system simple to use.  The unit set at 72 is cooling the entire cottage!   Nevertheless. we are thinking about a second unit and will give you a shout when we decide.

It has been a pleasure working with Gravenhurst Plumbing!  I would gladly recommend your company!!

5 Stars!

Donna Purves (2018)

Hello Ryan

Just writing to let you know that things went extremely well with the installation of the package A/C units at the cottage over the last two days.
Both my wife and I were very impressed with the meticulous and careful approach taken by your staff. Jeff showed great organizing and leader ship skills on the project and the rest of your team is top notch.
We are very pleased with the quality of workmanship and the superior equipment.
Please feel free to use us as a reference in obtaining future work.
And please thank Jeff for all his hard work, advise  and patience.
Regards

5 Stars!

Tom and Bunny (2018)

"Very professional, timely and knowledgeable. After receiving a variety of quotes for Central Air,GPHE wasn't the cheapest, but Ryan Solman came for a site inspection within a few days and noted important factors (like the need for a return on the top floor). I hired them because of their professionalism and service. Their team seemed very knowledgeable and they did an excellent job. I've had the central air for a few weeks and the temperature is very accurate on each floor. I highly recommend them. You get what you pay for, and they are worth it."

5 Stars!

Jon (June 2018)


The entire process was great, from consultation to installation of our new furnace and heat pump. The crew was courteous and answered all our questions. Based on our experience, we wouldn't hesitate to recommend these folks.

5 Stars!

Brian (June 2018)


We had a new furnace installed. The experience was as one would hope for. Men came, removed old furnace, installed new Water Furnace. Very quick and tidy, all good.

Mark (April 2018)

Attitude, professionalism, knowledge and experience were all First Class! I would definitely recommend.

(October 2017)


Customer Service, Quality, Timeliness
Johns the Man Thanks
Dennis (October 2017)

Excellent service. The service man was very efficient and found the 
problem right away. We are enjoying the air conditioning in this hot 
weather! 
Thank you!

(September (2017)


Thanks to Joe, Janine and Sandy our cottage buyer is enjoying cold and hot running potable drinking water from the lake. Just posted on your Facebook page the following...

 
Heartfelt thanks to Gravenhurst Plumbing for their excellent service installing a complete water system (submersible pump, filters and UV for potable water, hot water tank etc) done extremely quickly. This was key to us selling our cottage as the buyer's financing was conditional on having potable drinking water. Call Gravenhurst Plumbing for a job done right. quickly, and for a good price. 
 
Cheers...Greg (August 2017)

Hi Ryan

Thanks for a follow up email on the AC split heat pump unit your team installed at our cottage. Everyone from the sales to the installers were great and did a good job. You gave me good advice on the size and where the unit should be installed and it turned out very well. 

The main reason we installed the AC unit was for cooling. However having the heat pump turned out to be a bonus this season. We are very pleased with the unit and installation and how quiet the unit runs.

Murray (July 2017)


Chip, just wanted to let you know that we were very pleased to get our Electrical repairs taken care of in a timely fashion that now allow us to complete our house sale transaction.  We were quite happy with your Dan Snodden who was very pleasant throughout and very helpful both in getting the work done, and also with providing us some direction and assistance in our booking of the ESA Inspector. Appreciate if you would pass on our thanks to Dan.

Thank-you
Jim & Christine Crook (June 2017)


THANK YOU for getting the job done quickly (on a plumbing leak). I was getting a little tired of ‘bailing out the buckets’ but it worked out great. Your guys are terrific and it looks like the new “T” is holding nicely.  – John Wright (October 2015)


Your dedication to the project from quoting to delivering the product and service was over the top. It has been two years since your team converted our cottage (home) from base board heating to propane.

It was quite a difficult job to put a furnace sideways under the building in our tight crawl space and quite a job for your guys to install the duct work.

In the Winter 2015, it was minus 30 and I can tell you that our system did not miss a beat. The air conditioning adds so much value when you have hot humid days.

Thank you! I would highly recommend you and your company to anyone. Best wishes to you and your associates for a successful future!  The Birnbaum family from Sparrow Lake (September 2015)


Jim did an absolutely excellent job on the installation of our generator with digging the pipe into the ground and painting the yellow pipe a dark brown to blend with the cottage. I very much appreciated his concern with a neat and tidy look for the aesthetics on the outside of the cottage....very professional sales person in Ryan and always, always polite and courteous service from all staff at the company, to include the service men on our furnace/propane fireplace (Shawn, Keith and all others)....very pleased with the friendliness and have absolute trust in their knowledge, service and professionalism, including the office personnel. Thank you all. – Marlene


Great Job Ryan. Thank you everyone. I'm glad to see we are just not a number. – Bud Rettie


Excellent service from the start to finish led by Ryan.Initial Generac starter issue was promptly solved and all my concerns were addressed in a timely manner. I also received a follow-up call from Ryan to suggest adding an usage timer to which I agreed based on his experience and knowledge.

I recommended a similar unit to a friend at the lake, and they equally received the same service commitments.

A welcomed refreshing approach to customer service in today's business environment. Keep it up! W.S.

Let us show what our customers are talking about..

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