What Our Customers Are Saying
Gravenhurst Plumbing, Heating & Electric is excited to hear and share with you what our customers are saying about us. Customer feed-back provides us with the tools we need to grow in the right direction and maximize on what we are doing right for our clients. Here are some of the questions we have asked and received answers to.
I would like to take the opportunity to say how great your employees were. Everyone was very friendly and professional. They did a great job and caused no inconvenience to us at all. They were terrific and I have told several coworkers of how impressed I was by the quality of service.
Ryan: I wanted to say how very pleased we are with the A/C unit. Right from my first phone call, I have received exemplary attention and service. The installers were prompt, neat and very helpful. Your on-line payment system simple to use. The unit set at 72 is cooling the entire cottage! Nevertheless. we are thinking about a second unit and will give you a shout when we decide.
"Very professional, timely and knowledgeable. After receiving a variety of quotes for Central Air,GPHE wasn't the cheapest, but Ryan Solman came for a site inspection within a few days and noted important factors (like the need for a return on the top floor). I hired them because of their professionalism and service. Their team seemed very knowledgeable and they did an excellent job. I've had the central air for a few weeks and the temperature is very accurate on each floor. I highly recommend them. You get what you pay for, and they are worth it."
Jon (June 2018)
The entire process was great, from consultation to installation of our new furnace and heat pump. The crew was courteous and answered all our questions. Based on our experience, we wouldn't hesitate to recommend these folks.
Brian (June 2018)
We had a new furnace installed. The experience was as one would hope for. Men came, removed old furnace, installed new Water Furnace. Very quick and tidy, all good.
Mark (April 2018)
Attitude, professionalism, knowledge and experience were all First Class! I would definitely recommend.
Excellent service. The service man was very efficient and found the
problem right away. We are enjoying the air conditioning in this hot
Thanks to Joe, Janine and Sandy our cottage buyer is enjoying cold and hot running potable drinking water from the lake. Just posted on your Facebook page the following...
Thanks for a follow up email on the AC split heat pump unit your team installed at our cottage. Everyone from the sales to the installers were great and did a good job. You gave me good advice on the size and where the unit should be installed and it turned out very well.
The main reason we installed the AC unit was for cooling. However having the heat pump turned out to be a bonus this season. We are very pleased with the unit and installation and how quiet the unit runs.
Murray (July 2017)
Chip, just wanted to let you know that we were very pleased to get our Electrical repairs taken care of in a timely fashion that now allow us to complete our house sale transaction. We were quite happy with your Dan Snodden who was very pleasant throughout and very helpful both in getting the work done, and also with providing us some direction and assistance in our booking of the ESA Inspector. Appreciate if you would pass on our thanks to Dan.
Jim & Christine Crook (June 2017)
THANK YOU for getting the job done quickly (on a plumbing leak). I was getting a little tired of ‘bailing out the buckets’ but it worked out great. Your guys are terrific and it looks like the new “T” is holding nicely. – John Wright (October 2015)
Your dedication to the project from quoting to delivering the product and service was over the top. It has been two years since your team converted our cottage (home) from base board heating to propane.
It was quite a difficult job to put a furnace sideways under the building in our tight crawl space and quite a job for your guys to install the duct work.
In the Winter 2015, it was minus 30 and I can tell you that our system did not miss a beat. The air conditioning adds so much value when you have hot humid days.
Thank you! I would highly recommend you and your company to anyone. Best wishes to you and your associates for a successful future! –The Birnbaum family from Sparrow Lake (September 2015)
Jim did an absolutely excellent job on the installation of our generator with digging the pipe into the ground and painting the yellow pipe a dark brown to blend with the cottage. I very much appreciated his concern with a neat and tidy look for the aesthetics on the outside of the cottage....very professional sales person in Ryan and always, always polite and courteous service from all staff at the company, to include the service men on our furnace/propane fireplace (Shawn, Keith and all others)....very pleased with the friendliness and have absolute trust in their knowledge, service and professionalism, including the office personnel. Thank you all. – Marlene
Great Job Ryan. Thank you everyone. I'm glad to see we are just not a number. – Bud Rettie
Excellent service from the start to finish led by Ryan.Initial Generac starter issue was promptly solved and all my concerns were addressed in a timely manner. I also received a follow-up call from Ryan to suggest adding an usage timer to which I agreed based on his experience and knowledge.
I recommended a similar unit to a friend at the lake, and they equally received the same service commitments.
A welcomed refreshing approach to customer service in today's business environment. Keep it up! –W.S.
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