Meet Our Team
Chip Loughead - Owner & Project Estimator/Manager
Chip is one of the company owners and joined the company as a partner with Ken in 1988. His responsibilities include BCIN (Building Code Identification Number) permit for plumbing, HVAC (Heating, Ventilation and Air Conditioning), building services for building permits, and project design and costing. He adds valuable building knowledge to our team, and helps oversee all of our larger projects.
Ken Bowins - Owner/Licensed Plumber
Ken has been with the company since 1975, and in 1988 became one of the company owners when he partnered with Chip. Ken started with the company as an apprentice and soon became a Red Seal Plumber, Gas Fitter, and Oil Burner Technician. Ken's many years of experience have made many hundreds of clients satisfied, and he can still be seen on the lakes servicing all of our island customers.
Nicole Solman - Owner & Human Resource Manager
Nicole is one of the company owners, and has been with our team since 2018. She brings with her 25+ years of customer service skills and management. Having originally started with us in the office, answering calls and scheduling services, she partnered in 2022 with Chip and Ken. Her primary role now in the office is handling HR for the company, including all our hiring and overseeing all of our employee needs.
Sandy Lynes - Office Manager
Sandra Lynes joined the Gravenhurst Plumbing, Heating & Electric in 1999 as the accounting manager bringing her extensive experience in customer service and accounting. Sandra's responsibilities include overseeing the month-end closings, project reporting, and accounts payable and receivable. Sandra can also assist you in scheduling service work for your home or cottage.
Jeff Hamilton - Inventory/Shop Manager
Jeff Hamilton joined our team late in 2004 as a gas technician and geothermal loop technician. He took interest in inventory management in 2018 and has quickly helped organize inventory and stocking orders. He continues to improve our efficiencies in job preparations - ensuring our technicians, plumbers and electricians are at your home/cottage on schedule and with the right materials for the job! Jeff also manages our daily routines of shop/office safety including office sanitation, snow removal and vehicle maintenance.
John Patriquin - HVAC Operations Manager
John has been an employee of Gravenhurst Plumbing since 2008. His knowledge of HVAC equipment is second to no one, John has attended many courses including Tekmar control training, boiler troubleshooting, geothermal installation and troubleshooting among many other courses. John was the first one to be certified to install our exciting fully modulating geothermal WaterFurnace 7 Series unit. His controls ability and understanding helps us deliver the most advanced zoning systems has proven invaluable to help us deliver the very best complete systems possible. We are excited to have officially promoted John in 2023 to HVAC Operations Manager. John now oversees all of our employees in his division, offering inhouse support in the office along with outside tech support. John also oversees all of our HVAC projects in the field, working alongside our construction site project managers.
Mike Russell - HVAC Sales Manager
Mike joined our team in 2009 as a HVAC Service Dispatcher. Mike managed all of the scheduling for furnace repairs, air conditioners, heat pumps, Generac generators, as well as parts procurement and day-to-day management of services. In 2022 Mike was promoted to HVAC Sales, and now handles all quotes and our in house visits with clients for new and replacement furnaces, air conditioners and heat pumps.
Brandon Jones - HVAC Dispatch Manager
Brandon joined our team in May of 2021 as an HVAC Customer Service Technician & Dispatcher. Brandon brought with him many years of customer service experience, and stays quite busy helping our customers schedule Heating & A/C service calls and maintenance for their homes and cottages. In 2023 Brandon was promoted to HVAC Dispatch Manager, and now works alongside John in the office helping to schedule our technicians for our construction projects, as well as the scheduling for our service department.
Joanne Nicol - Plumbing Dispatcher
Joanne joined Gravenhurst Plumbing April, 2019 after working several years at a Construction in Newmarket. Joanne brings many years of Customer Service and Administrative experience to Gravenhurst Plumbing. Joanne assists all of our customers with scheduling all of their plumbing service, water on's and water off's needs.
Dan Snoddon - Master Electrician & Electrical Manager
Dan has been a long time employee of Gravenhurst Plumbing. He is our Master Electrician who leads our group of other electricians and apprentices. Dan has a vast knowledge of generators, from installation to service. Dan has attended many in-class training sessions and continues with online learning at Generac in order to ensure that he is always up to date with the latest technology and software. Dan remains an active electrician while also joining our sales force to assist with Generator sales in addition to other electrical related estimates - including new home construction. He is available nights and weekends for sales visits!
Ashley Keating - Electrical Dispatcher/Generator Maintenance Technician
Ashley joined our team in July of 2022 as our Electrical Dispatcher and Customer Service Rep in the office. Quite soon it was discovered that Ashley had a small engine background, and has now joined our technician team part time in the field assisting with servicing generators. A great addition to our team both in the office and in the field!