Meet Our Team
Chip Loughead - Owner/Manager
Chip Loughead is the owner and manager. He joined the company as a partner with Ken Bowins in 1988. His responsibilities include BCIN (Building Code Identification Number) permit for plumbing, HVAC (Heating, Ventilation and Air Conditioning), building services for building permits, and project design and costing.
Sandra Lynes - Office Manager
Sandra Lynes joined the Gravenhurst Plumbing, Heating & Electric in 1999 as the accounting manager bringing her extensive experience in customer service and accounting. Sandra's responsibilities include overseeing the month-end closings, project reporting, and accounts payable and receivable. Sandra can also assist you in scheduling service work for your home or cottage.
Mike Russell - HVAC Manager
Mike joined Gravenhurst Plumbing, Heating & Electric after working several years at Foodland. Mike looks after scheduling repairs for furnaces, air conditioning, heat pump, Generac and other generators, parts procurement and day-to-day management of services.
Joanne Nicol - Plumbing Dispatch
Joanne joined Gravenhurst Plumbing April, 2019 after working several years at a Construction in Newmarket. Joanne brings many years of Customer Service and Administrative experience to Gravenhurst Plumbing.
Ken joined the Gravenhurst Plumbing, Heating & Electric in 1975 as an apprentice and soon became Red Seal Plumber, Gas Fitter, and Oil Burner Technician. In 1988 Ken purchased GPHE from the previous owners in partnership with Chip Loughead. Ken's many years of experience has made many hundreds of clients satisfied.
Jeff Hamilton - Shipping/Receiving and Maintenance
Jeff Hamilton joined our team late in 2004 as a gas technician and geothermal loop technician. He took interest in inventory management in 2018 and has quickly helped organize inventory and stocking orders. He continues to improve our efficiencies in job preparations - ensuring our technicians, plumbers and electricians are at your home/cottage on schedule and with the right materials for the job! Jeff also manages our daily routines of shop/office safety including office sanitation, snow removal and vehicle maintenance.
Dan Snoddon - Master Electrician
Dan has been a long time employee of Gravenhurst Plumbing. He is our Master Electrician who leads our group of other electricians and apprentices. Dan has a vast knowledge of generators, from installation to service. Dan has attended many in-class training sessions and continues with online learning at Generac in order to ensure that he is always up to date with the latest technology and software. Dan remains an active electrician while also joining our sales force to assist with Generator sales in addition to other electrical related estimates - including new home construction. He is available nights and weekends for sales visits!
Brandon Jones - HVAC Customer Service/Dispatch
Brandon joined our team in May of 2021 as our new HVAC Customer Service Technician & Dispatcher. He brings many years of customer service experience with him and will be busy helping our customers schedule Heating & A/C service calls and maintenance for their homes and cottages.
Adam Whipp - Plumbing Manager
Adam brings years of plumbing experience to our team, he's a proven leader with vast knowledge in new construction and service. He understands the fast paced environment new construction in Muskoka brings and helps ensure our plumbing teams are ready to go each day. His service knowledge is top notch, he has an understanding of all pump types including submersible and jet water pumps, sewage pumps etc, no matter what the plumbing emergency is Adam will no doubt have the ability to ensure our team handles it accordingly.
John Patriquin - HVAC Service Tech Manager
John has been an employee of Gravenhurst Plumbing for over 15 years, his knowledge of HVAC equipment is second to no one, John has attended many courses including Tekmar control training, boiler troubleshooting, geothermal installation and troubleshooting among many other courses. John was the first one to be certified to install our exciting fully modulating geothermal WaterFurnace 7 Series unit. His controls ability and understanding helps us deliver the most advanced zoning systems has proven invaluable to help us deliver the very best complete systems possible.We are excited to have officially promoted John in 2022 to lead service tech manager, meaning his focus is on our techs, to ensure our entire HVAC team always has in house tech support alongside with outside tech support. John will assist training our existing HVAC staff and future apprentices alike, continuing to grow not only our business but a very much needed industry growth.