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What Our Customers Are Saying

Gravenhurst Plumbing, Heating & Electric is excited to hear and share with you what our customers are saying about us. Customer feed-back provides us with the tools we need to grow in the right direction and maximize on what we are doing right for our clients. Here are some of the questions we have asked and received answers to.

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5 Stars!

Brad did a most spectacular job today. He was professional and very easy to communicate with. If we ever need you again please send him. Thanks Again for the most amazing service.

Stacey & Shirley MacDonald

5 Stars!

We had used Ryan last year to install A/C unit and were very happy , so when we discovered cracked water pipes on opening up the May weekend, Ryan immediately came to mind.

Despite being very busy he got Joanne on the job who worked wonders and had a crew visit on June 2nd. The guys in fact turned up early and did a great job in a very fast time. I know where I will be going in the future.

Thanks a lot to Ryan and his great staff.

David Whyte

5 Stars!

Ely and Andrew were right on time and very efficient. Nice people to deal with.

Stephen Storoschuk

5 Stars!

Allie and Andrew came by to do some follow-up work with our plumbing system and once again Deb and I are very pleased with the process - they did a great job! Thanks!

Gary and Debie O'Neill

5 Stars!

Fantastic installation and service. Showed up on time and had new hot water tank operational in an hour.

Stewart Ranft

5 Stars!

Called Gravenhurst Plumbing and Heating this morning with a furnace service call. Two gentlemen arrived by 1pm today and fixed my furnace right up. They were quick and efficient and friendly. Thank you very much. I now have heat again in my home. I will definitely call your company again in the future for any other issues or problems. Thank you again.

Mary Karas

5 Stars!

Had Andrew and Steve in to do some plumbing and check hot water tank. Great job, good people and satisfied customer.

Martin Brazeau

5 Stars!

Outstanding. Ellie and Leyland (sp?) came to replace my garburator. Outstanding. Efficient, clean, professional and friendly. I also appreciate GPHE taking on Co-op students; an excellent community initiative. Have used you since I bought my Shack but this was worthy of a comment.

Kenneth Rye

I just wanted everyone to know, Nicole who took my call, Joanne who set up the ticket and Brad who came out to my cottage that I was very pleased and grateful for the quick, competent and friendly service.  It turned out the problem was actually me and not our equipment but it was so good to know I have such great backup.

5 Stars!

Pat Robinson

Last week we had a propane furnace expertly installed by Sean. He was a pleasure to have around, extremely knowledgeable, completed the job expertly. We are, as always, completely satisfied with the work done by Gravenhurst plumbing. We have for years recommended Gravenhurst plumbing to friends and neighbours for honest, reliable and reputable work.

5 Stars!

The Erwins

We have been customers of Gravenhurst Plumbing Heating and Electric for close to 20 years. Reliability and satisfaction kept us coming back. Reluctantly we had to switch from oil heat to propane. The installation crew was highly professional, amenable, and understanding as they walked us through the transition process.

5 Stars!

Lloyd Walton 

The system you have put in works great at the cottage. It both cools the upstairs and as well as downstairs and has cut down the need for the main air conditioner to come on. As a result we do not need any further units. We are also impressed in the way the new unit has been installed in particular the arrangement outside. Thanks. 

5 Stars!


I just wanted to take a minute to thank GPHE for its assistance with the unfortunate flooding we have all experienced.

I know it has been a difficult time for GPHE to keep up with all the demands.

I especially wish to thank Josh Hill for his prompt attention in dealing with Hydro to having an emergency power disconnect to my boathouse and then his efforts in spite of his busy schedule to get my power back on as soon as the water level receded.

Its good to know I can always count on GPHE and a special thanks for Josh for his great service in a difficult time for all.

5 Stars!

David Stier

Hello Chip,

I would like to thank you for the prompt service that I had from plumber Mike today. The float on my sump pump was not working and the ecobee water sensor alert activated because the basement flooded. Luckily it was fixed before the water rose high enough to damage my water furnace that you installed a few years ago..

5 Stars!

Syd Katzman

Your team was awesome at communication, setting expectations, delivery of service, professionalism and working with me to get the best solution possible. Best service in the Muskoka Region without question! I am happy to be a reference for you anytime.

5 Stars!
Andrew Coulson

I highly recommend the services at Gravenhurst Plumbing and Electrical. For both my plumbing and air conditioner needs this summer, their professionalism and quality work was second to none. From the initial quotation to the completion of work and invoicing, the experience was courteous and fair. As a cottage owner I trust this service and will continue to call them!

5 Stars! via Google Reviews


Returned from vacation to find that our home on the lake had no water. It was a Sunday. Joe and Brian arrived promptly on the Monday to assess the situation and order the parts and by Tuesday, our new submersible pump went into the lake and just like that, we had water. The office staff member, Janine answered all of my questions and the workmen were happy to labour even in the pouring rain. They even agreed to use our boat in order to save them from using theirs and charging for it. I am very happy with the service I received from all levels working with this company and will not bother to read the reviews and check out Gravenhurst Plumbing and Heating again. I'll just make the call. Thanks Ryan, I really appreciate your time and energy especially since its Muskoka in the summertime when companies are at their busiest.

5 Stars! via Google Reviews


We recently purchased a Fujitsu Halcyon ductless HVAC system from Gravenhurst Plumbing. It is all that we hoped for and much more! Ryan and the installation crew were very professional, knowledgeable, cheerful and timely. Great work!!

5 Stars! via Google Reviews


The entire process was great, from consultation to installation of our new furnace and heat pump. The crew was courteous and answered all our questions. Based on our experience, we wouldn't hesitate to recommend these folks.

5 Stars! via Google Reviews


Hi Ryan,

The AC is great.
The installation went according to plan and the installers did a tidy job.
Thanks for setting us up, and following up.
Happy Thanksgiving,

5 Stars!


I would like to take the opportunity to say how great your employees were.  Everyone was very friendly and professional.  They did a great job and caused no inconvenience to us at all.  They were terrific and I have told several coworkers of how impressed I was by the quality of service. 

Wishing you a great Thanksgiving 

5 Stars!


Ryan:  I wanted to say how very pleased we are with the A/C unit.  Right from my first phone call, I have received exemplary attention and service.  The installers were prompt, neat and very helpful.  Your on-line payment system simple to use.  The unit set at 72 is cooling the entire cottage!   Nevertheless. we are thinking about a second unit and will give you a shout when we decide.

It has been a pleasure working with Gravenhurst Plumbing!  I would gladly recommend your company!!

5 Stars!

Donna Purves 

Hello Ryan

Just writing to let you know that things went extremely well with the installation of the package A/C units at the cottage over the last two days.
Both my wife and I were very impressed with the meticulous and careful approach taken by your staff. Jeff showed great organizing and leader ship skills on the project and the rest of your team is top notch.
We are very pleased with the quality of workmanship and the superior equipment.
Please feel free to use us as a reference in obtaining future work.
And please thank Jeff for all his hard work, advise  and patience.

5 Stars!

Tom and Bunny 

"Very professional, timely and knowledgeable. After receiving a variety of quotes for Central Air,GPHE wasn't the cheapest, but Ryan Solman came for a site inspection within a few days and noted important factors (like the need for a return on the top floor). I hired them because of their professionalism and service. Their team seemed very knowledgeable and they did an excellent job. I've had the central air for a few weeks and the temperature is very accurate on each floor. I highly recommend them. You get what you pay for, and they are worth it."

5 Stars!


The entire process was great, from consultation to installation of our new furnace and heat pump. The crew was courteous and answered all our questions. Based on our experience, we wouldn't hesitate to recommend these folks.

5 Stars!


Came home to my wife filling a bucket with water all thanks to a broken water heater. Brad provided me with top notch customer service and guidance by diagnosing the problem and was absolutely fantastic in helping get my hot water back up and running! No more Arctic showers for THIS GUY!!!

James Bricker

Thank you to several members of your plumbing team! Multiple issues, all solved by Steve, Elle, Andrew, Adam, Mitch & Mark for furnace. I appreciate receiving reliable service. Joanne is excellent at finding me help. Thank you very much, a grateful customer struggling through spring opening!

Annie McClelland

We had a new furnace installed. The experience was as one would hope for. Men came, removed old furnace, installed new Water Furnace. Very quick and tidy, all good.


Attitude, professionalism, knowledge and experience were all First Class! I would definitely recommend.

Customer Service, Quality, Timeliness
Johns the Man Thanks

Excellent service. The service man was very efficient and found the 
problem right away. We are enjoying the air conditioning in this hot 
Thank you!

Thanks to Joe, Janine and Sandy our cottage buyer is enjoying cold and hot running potable drinking water from the lake. Just posted on your Facebook page the following...

Heartfelt thanks to Gravenhurst Plumbing for their excellent service installing a complete water system (submersible pump, filters and UV for potable water, hot water tank etc) done extremely quickly. This was key to us selling our cottage as the buyer's financing was conditional on having potable drinking water. Call Gravenhurst Plumbing for a job done right. quickly, and for a good price. 

Hi Ryan

Thanks for a follow up email on the AC split heat pump unit your team installed at our cottage. Everyone from the sales to the installers were great and did a good job. You gave me good advice on the size and where the unit should be installed and it turned out very well. 

The main reason we installed the AC unit was for cooling. However having the heat pump turned out to be a bonus this season. We are very pleased with the unit and installation and how quiet the unit runs.


Chip, just wanted to let you know that we were very pleased to get our Electrical repairs taken care of in a timely fashion that now allow us to complete our house sale transaction.  We were quite happy with your Dan Snodden who was very pleasant throughout and very helpful both in getting the work done, and also with providing us some direction and assistance in our booking of the ESA Inspector. Appreciate if you would pass on our thanks to Dan.

Jim & Christine Crook 

THANK YOU for getting the job done quickly (on a plumbing leak). I was getting a little tired of ‘bailing out the buckets’ but it worked out great. Your guys are terrific and it looks like the new “T” is holding nicely.  

John Wright

Your dedication to the project from quoting to delivering the product and service was over the top. It has been two years since your team converted our cottage (home) from base board heating to propane.

It was quite a difficult job to put a furnace sideways under the building in our tight crawl space and quite a job for your guys to install the duct work.

In the Winter 2015, it was minus 30 and I can tell you that our system did not miss a beat. The air conditioning adds so much value when you have hot humid days.

Thank you! I would highly recommend you and your company to anyone. Best wishes to you and your associates for a successful future!

The Birnbaum family from Sparrow Lake 

Jim did an absolutely excellent job on the installation of our generator with digging the pipe into the ground and painting the yellow pipe a dark brown to blend with the cottage. I very much appreciated his concern with a neat and tidy look for the aesthetics on the outside of the cottage....very professional sales person in Ryan and always, always polite and courteous service from all staff at the company, to include the service men on our furnace/propane fireplace (Shawn, Keith and all others)....very pleased with the friendliness and have absolute trust in their knowledge, service and professionalism, including the office personnel. Thank you all. 


Great Job Ryan. Thank you everyone. I'm glad to see we are just not a number.

Bud Rettie

Excellent service from the start to finish led by Ryan.Initial Generac starter issue was promptly solved and all my concerns were addressed in a timely manner. I also received a follow-up call from Ryan to suggest adding an usage timer to which I agreed based on his experience and knowledge.

I recommended a similar unit to a friend at the lake, and they equally received the same service commitments.

A welcomed refreshing approach to customer service in today's business environment. Keep it up!


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