Over 76 Years in Service...

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Customer Service/Dispatcher Position Available

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Gravenhurst Plumbing Heating & Electric is currently looking to hire a Customer Service/Dispatcher to join our team of valued tradespeople. As a member of our team, you are eligible to receive competitive wages, benefits, retirement plan contributions and more! 

Job Requirements

  • Answer incoming calls and schedule service appointments for customers
  • Prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible
  • Create work orders and gather detailed information from the customer
  • Dispatch service technicians to scheduled appointments and emergency calls
  • Handle all relations with customers when they call in, from answering questions, aiding in solving problems, to scheduling appointments
  • Maintain customer digital files, updating work orders for the following year, and checking to make sure all information is current and up to date
  • Warranty and product registration online for each customers purchased product
  • Parts sourcing when needed and communicating with vendors when needed
  • Must be able to work in a fast paced environment, able to multitask and handle time constraints


  • Minimum Grade 12 Diploma, Post Secondary Diploma in Business or past work experience in dispatching an asset.
  • In office training closely monitored by Service Coordinator while learning functions of the job.
  • Training period varies, but may last 2-4 weeks.

We Offer: 

  • Competitive Wages
  • Group Benefits
  • RRSP Program

Position Specifics:

Job Type: Full-time

Pay: From $41,600.00 per year


 Are you interested in joining our team? Apply Below!

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